Leo & Bella / Terms & Conditions

PLEASE READ THE FOLLOWING TERMS OF USE BEFORE USING THIS SITE.

 

Orders & Stock

Once your order is placed, we will accept that order as final and changes or cancellations cannot be made to the order unless you contact us directly. By placing an order, you agree to all the terms and conditions.

Should a product not be available at the time of placing your order, we reserves the right to contact you and advise you of your options.

If any item ordered is not in stock at the time of delivery to you, we may in its absolute discretion:

  • deliver the balance of the order;
  • forward the missing item when it comes into stock;
  • supply an agreed substitute for the item; or
  • refund you the price of the missing item.

We aim to have all out items in stock, however in some cases we may sell out of an item before we have a chance to mark it out of stock. We will endeavour to be in touch with you to notify when the item is expected to be back in stock.

 

Payment Options

We accept credit card via Paypal, AfterPay and Direct Bank Deposit.

Paypal – You are able to pay via credit card and/or bankcard which is a safe and secure option for online payments.

AfterPay – Buy now & pay over 8 weeks with Afterpay. No interest or fees. Payment will be automatically taken from your card in 4 equal payments. Conditions Apply*

Direct Bank Deposit – Please forward your remittance advice to our email [email protected] and your items will be shipped once payment has been cleared.

 

Postage & Delivery

We will arrange to forward your goods using a courier service or via Australia Post. You may be required to sign for the package as proof of delivery. Delivery insurance and/or postage fees will be calculated on total weight and charged after processing your order, but will need to be pre-paid and payable in addition to your order.

We are able to deliver to most areas in Australia. The majority of our goods are shipped via a courier service. Depending on the destination some items are shipped via Australia Post. We strive for prompt and safe shipping right around Australia.

 

We strive to dispatch all orders the next business day but we may take up to 7 business days to dispatch your order during sale or busy period. If your order is urgent please drop us an email and we can assist you. Once your order has been dispatch the delivery time and day is out of our control.  You must also allow up to 2 weeks shipping time  for Metro Cities and up to 3 weeks for Country Towns in Australia and 6 weeks internationally from the date of payment, although in most cases delivery is much quicker than this. If you have not received your goods after this period, please email us.

All Express order must be placed before 9am to  be sent the same day otherwise it will be dispatched the next business day. If your order is urgent and you have left it to the last minute please drop us an email and call or text us and we can assist to expedite your order. The delivery time for Express shipping is between 1-2 days. If you are in the next business day delivery network your order will be guaranteed next day delivery service otherwise it will be the fastest method for those outside of the network. Please refer the Australia Post website for your more information on your location.

 

Click & Collect

Pickup is available from our warehouse at 14 Korong Road Heidelberg West 3081 Melbourne VIC by appointment only between Monday to Friday between 10am – 3pm for collection.

 

Product Information

All products listed are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error.

All products listed are described to the best of our abilities and the specifications reflect the information that has been provided to us. All care is taken to ensure this information is correct, but we cannot eliminate the possibility of error.

 

Product Disclaimer

Our apothecary glassware range are clear and transparent, they are without flaws except some may have minor imperfections such as bubbles and may not be perfectly levelled which occur during the glassmaking process.

We will not replace an item unless it is broken or damaged in transit and will not be replaced for slight irregularity.

 

Return & Exchange Policy

We will offer a refund only if we are unable to replace the defective goods and if we are contacted within 7 days of receiving the item. No refunds are offered after 7 days but instead a store credit. We do not offer a refund if you have changed your mind about your order however, we are able to offer a store credit. Delivery and shipping costs are non-refundable. If an item is to be returned, the return shipping cost will be at the customer’s expense and items must be unused and is in its original condition.

Please note we do not offer full refunds on any item purchased using Afterpay as tender may only be exchanged for credit note to equal or product equal or lesser value. All Afterpay refunds will incur a 7% fee off the requested refund amount.

 

Privacy & Copyright

All information provided to Leo & Bella will not be shared to others and will be confidential. All photograph and content on this website are copyright and owned by Leo & Bella. Please contact us if you like to use any photographs or material as any unauthorised use of photographs and material is prohibited.