How do I place an order with Leo & Bella?

To place your order, select the product(s) and quantities you wish to purchase and add them to the basket. You may view the items you have added to your shopping cart by clicking on the cart button. You are allowed to increase or decrease the quantities of a product and remove items before completing your order.

What payment methods are accepted at Leo & Bella?

All our payments are processed through Paypal. Paypal accepts a range of payment methods including payment from your credit card, debit card, direct debit from your bank account and Paypal account. You do not need a Paypal account to complete your payment if you choose to pay via credit card; Visa or Mastercard. Other payment methods may require you to register an account with Paypal.

Is it safe to use my credit card at Leo & Bella?

Yes, shopping at Leo & Bella is safe. Our site employs the latest version of SSL to encrypt your information and make sure that this information is only visible you and Leo & Bella. In any case where you suspect fraud, you need to immediately contact your credit card provider, many of which now provide online guarantee. Leo & Bella will never ask for your credit cards pin number during the checkout process.

How do I know my order has been successful?

Once payment has been successfully, you will receive a confirmation email to your nominated email address provided to us. If you have not received a confirmation email from us within 24 hours of placing your order, you may have either incorrectly entered your email address or the confirmation email has been flagged as spam by your ISP and will be found in your SPAM mail folder.

How long does it take for my order to be processed?

Orders placed on Monday through to Friday (exclusing Victorian Public Holiday) will be processed the next working day and will be dispatched within three business days. Orders placed on non-business days will be processed the following business day and will be dispatahced within three business days. However, we ask for you to place your order at least 14 days before your special event. This will ensure you will receive your order with enough time to prepare for your event.

If you need your order by a certain date, please send us an email at [email protected] with your order number and postcode and suburb as well as the date your order is needed. We are more than happy to prioritise your order and get back to you as soon as possible as to when you may expect your order to arrive.

Can I change or cancel my order?

If you wish to change or cancel your order, please contact us at [email protected]. You may change your order if your order hasn’t been processed. If you like to cancel your order, please contact us at [email protected]. Once your order has been processed, you are unable to change or cancel the order. However, you may return the order for an exchange or credit note and this will be treated as a change of mind return. Please refer to our Return FAQ for further information on this.

What if something I have ordered is out of stock?

All product orders are subject to availability. If they are not available at the warehouse we will contact you as soon as possible to advice your options. We may in our absolute discretion deliver the balance of your order and place the missing item on backorder and sent it out when it comes in stock, fulfill the order with an exchanged item agreed by you or refund the payment for the out of stock item.

We aim to have all out items in stock, however in some cases we may sell out of an item before we have a chance to mark it out of stock. However, we will endeavour to be in touch with you to notify when the item is expected to be back in stock.

What happens when I order a Pre-Order item?

A pre-order is an order placed for an item that is not in stock yet. We often open pre-orders for popular item that sells out quickly. This also guarantees an immediate dispatch when the product arrives in stock. If you order consist of a pre-order item, the whole order will be processed and dispatched once the pre-order item is available as the postage may not be able to cover two separate orders. In some cases where higher postage has been paid and we are able to split the order we will send all available items out first and send the pre-order separately once it comes available.

How do I use a promotional or discount code?

You will enter the promotional or discount code on the bottom of the checkout page. Click the Apply Coupon button to apply the discount onto your order and proceed to checkout to complete your order.

Please note that promotional/ discount codes can only be used once and cannot be combined with any other discount or promotion.

Can I buy gift cards?

Yes! Leo & Bella Gift Cards are available in any value you wish to purchase. The gift cards can be used within the twelve months from the date of issue. Any unused amount after the expiry date will not be refunded or credited. Please visit our Gift Card section for more information.

How do I keep up to date with promotions and updates about your products?

The best way to stay up to date with all the exciting things happening at Leo & Bella is to sign up to our mailing list located on our homepage. You can also keep up to date with us via our social media network such as Instagram, Facebook, Pinterest and Twitter.